The Best of Times

It really had nothing to do with the death of Steve Jobs. I was eligible for an upgrade. My iphone 3 had started to freeze up on me causing my blood pressure to spike as I punched at the touch screen in a futile attempt to text, scroll, or email. Perhaps most irritating of all was my attempt to hit snooze at 5:15 a.m. when the marimba hammered its staccato melody into my morning dreams. The frozen screen, combined with the occasional skip in the marimba beat - like a stuck needle on a vinyl album - was making for a less than peaceful beginning to my day. So, I'd had it. I marched myself over to Best Buy and placed a pre-order for the new iphone 4s. Very cool. Very with it. Very early adopter of me.

I put my $50 deposit down in return for a plastic Best Buy Gift Card that I could use toward the purchase of the new phone - a step I thought rather silly and a waste of a good gift card. Why in the world couldn't they just apply my $50 to the purchase right then and there, I wondered. But, in the new world order where the young and techno-savvy sales clerks rule, who was I to question this practice?

I received a call mid-week from one of those techno-savvy kids to set an appointment time to come in to Best Buy on October 14th to pick up my new iphone 4s. They were trying to control the flow of the crowds that were sure to descend on the store. We who had wisely pre-ordered our new phones would get priority. Very cool. Very with it. Very in the know of me, I thought. My nephew, who is a true earlier adopter, is one to get in line on the first day of the new release of whatever the new technology is - but this was the first time I'd ever been in the "get your new iphone on the day of its release" category.
So I made my appointment for 6:30 p.m. on Friday October 14th.
Did I want to trade in my old iphone? Sure, I said. What use is it to me? How much money would I be able to apply to my new phone? Depends on a number of variables (my word not hers ...she said things)
OK.
Did I want the shield?
Harder question. The shield is one of those things that irks me. Why do they make a screen on a $700 phone that needs at $16.00 shield that has to be rolled on ever so carefully with a damp sponge? Were it left to me to apply the thin plastic shield, I'd have one holy mess on my hands - being all thumbs - so this task is best left to the techno-savvy kid.
OK. I guess I should have it.
Do I want the non smudge or the original?
The smudges did bug me as did the fact that over time the shield started to peel off at the bottom.
Well, which one is better? I ask.
The new smudgeless screen makes the iphone harder to read, she says.
Forget that, I think. I'll live with smudges. I have a hard enough time seeing the thing as it is.
Give me the original.

All done. My order complete, I waited for the big day to arrive.

So last night, Steve and I drove directly to Best Buy. The balloons around the center of the store told us that we were headed in the right direction - the balloons - an empty promise of a festive time.
Let's just say the balloons contrasted with the blank, non-expressive - no affect - faces of the techno-savvy kids waiting on a few forlorn looking customers who sat or stood at the registers, some slumped over looking as if they'd been there for hours.

Oh no, I thought. Why had I made this appointment before dinner?

I have a 6:30 appointment, I say, obediently, as if checking in at a doctor's office. I followed the rules, I think. I am not one of those people who thinks they can just waltz right in and walk out with their new iphone 4s. I pre-ordered. I have an appointment! I think to myself. I'm a little early, I add, apologetically.
It was actually 6:15 but I am always a few minutes early for an appointment, a habit drilled into me by my years of theatre discipline.

The flat voiced techno-savvy kid didn't seem to care. My appointment didn't really seem to matter.
She needed a key to get into the cabinet where my prized new iphone was waiting.

Finally, out comes the little white box with the silver apple logo.
Do you need a case?
Yes! I want one that is rubbery so it won't slide off my car seat.

Gel cases are no more. And my old one of course won't fit the new iphone 4s because it is a different shape.

I search the aisle for one that I feel I can live with. There is something called an Otter Box - so if I drop my iphone 4s it won't break. But there is a hard plastic front cover that changes the touch screen.
No way. The touch screen is the whole point, right?

I settle for a blue case without the rubberized finish. I know this is going to drive me crazy.

So now we move to the register, where the expressionless techno-savvy kid stares into a computer screen and punches her keyboard over and over. The protection plan on my old phone had to be canceled. The new one started up. She had to call Best Buy (from Best Buy) on her cell phone to do this.

Then it was time for the trade in. Oh boy I think. This is like turning in your old Buick for a new Volvo!
She punches the keyboard. Stares at the screen.
Looks up expressionlessly and says, Your phone has no trade in value.

Naturally.

I am actually sort of glad that I won't have to turn in the old phone. I'm still a little skeptical that all of my data would be cleared from it. Like an old computer hard drive - best to leave it in the garage with all the other discarded devices that we don't know what to do with.

Then it was time for the data transfer. Off my techno-savvy kid goes to get some other computer thing that she hooks to my new and old phones. She stares down at it. Punches a bunch of very little keys. It's running slow, she says.

Of course it is.

Anyone who says that all of this technology makes things more efficient is crazy. Half the time, I can't take roll, print, or get on line because my computer is running slow. So we wait.

I look more closely at this kid. She is pretty. Fair skinned. A small diamond piercing her nose. La De Da De Da - we wait. She is from Northern California. Moved here a year ago. She shows me a picture on her phone of a dog her parents have just adopted after her family pet had to be put down. I sympathize and ooh and awe over the picture. She is going to graduate from college this spring. She wants to travel in Europe. Maybe teach English. Good idea, I think approvingly. So you want to do something other than data transfers at Best Buy? Yes, this is her college job. She has considered a Masters in Communication.

Communication?!! Good heavens, this must be a case of opposites attracting. At the very least, this kid needs to learn how to speak with some inflection - and occasionally show some expression on her face.
I wish she would speak with at least some melody in her voice. She needs a drama class, I think.
She stares down at the computer thing.
It's still running slow.

In the world of Best Buy where the mocking presence of balloons heralds a good time - I was descending into the abyss.
It was 8:00 p.m. Almost two hours had passed. I was hungry.

My 562 photos successfully transferred. My 265 contacts transferred.
We were finished.

Good thing it is the weekend. Because now I get to re-set my alarm, the weather in NY, Pittsburgh, Seattle and all the other cities where loved ones live, figure out how to make the photos come up when someone calls, select my apps, add my screen saver, set up my email and sync my calendar. Fun times.

But I am so cool. So with it. So early adopter!